Supporting practice with older carers: Practice Tool (2025)
Introduction
This resource draws specifically from the narratives of older carers. It contains five Practice Tools that can be used by social care and health professionals to improve the way the unique needs of the often invisible but ever-increasing number of older carers needs are met.
It’s lonely out there. You need to feel someone cares about you.
Older carer with lived experience
This resource has three main sections:
Section one: Context. This provides an overview of the growth in the number of older carers and their profile, highlighting their specific but frequently unidentified needs.
Section two: Policy. This provides an overview of the limited policy and practice developments to support older carers.
Section three: Improving support for older carers. This section introduces the Practice Tools and highlights how they can be used to support social care and health professionals with older carers. The tools are titled:
- Practice Tool one: Stop, look, listen - think carer.
- Practice Tool two: The caring timeline.
- Practice Tool three: Supporting older carers to be socially connected.
- Practice Tool four: Supporting older carers to access support.
- Practice Tool five: How are we doing?
Section one: Context
The Care Act 2014 provides a wide definition of what constitutes a carer and does not limit carer status by type or amount of care provided to the adult with care needs. An adult carer is defined as an adult who provides, or intends to provide, unpaid care for another adult needing care.
The growth in number of carers is well documented (Carers UK, 2025a; Office for National Statistics, 2023). This has been attributed to a combination of factors which include:
- our ageing population,
- improved longevity for children and younger adults with complex health related needs
- a policy emphasis on the benefits of community-based care, and
- reductions in spending on social care.
(Milne and Larkin, 2023).
Not only are more people caring but the profile of carers is, and what we know about them, is changing; 150,000 carers in the UK are lesbian, gay, bisexual, transgender, queer, questioning or intersex (Carers UK, 2025a) and over a third of all carers in the UK are aged 65 or over, and their numbers are rising (Milne and Larkin, 2023).
Research has also found socio-cultural differences in caring profiles. For example, research by Wells, Xue, Lacey & McMunn (2025) found Pakistani and Bangladeshi carers are more likely to provide care for someone within their household and Pakistani (40.6%) and Black African carers (43.3 percent) are more likely to provide 20+ hours a week of care than white carers (26.9%). The 2021 census revealed older carers provide the highest level of care with men between 85-89, and women aged between 75-79, most likely to provide 50 hours or more of care per week (Office for National Statistics, 2023).
The limited research available shows that older carers have particular characteristics and support needs. These are set out below:
Although many older carers care for their spouses or partners, there are also other groups. For example, a quarter of all older carers are parents supporting a middle-aged disabled son or daughter due to the increase in the longevity of adults with physical and/or learning disabilities (Milne and Larkin, 2023).
There is also a growing number of daughters aged 65 years or over caring for a parent aged 80+ (Milne and Larkin, 2023). There is a fragmented picture of the number of children cared for by kinship carers, but the evidence is building. The Valuing Kinship Care report, using Census data from 2021, estimates there are 132,818 children supported by kinship carers (Petrillo, Zhang, Driscoll & Hughes, 2025). Given the figures, it is likely that some older carers are kinship carers.
When older carers care for a spouse or a partner, caring typically takes place in the context of a long-term reciprocal relationship where beliefs about the ‘care contract’ that underpins marriage (or a similar relationship) exist. For similar reasons, older carers may also be ‘invisible’ when caring for an adult child or kinship caring. As a consequence of the long term and embedded nature of their caring role older spouses often do not identify as a carer and remain ‘invisible’ (Age UK, 2019; Larkin, Milne & Henwood, 2022).
Although age-related factors are inevitably contributory factors, older carers’ ill-health is known to be caused and/or exacerbated by caring responsibilities (especially if they are intensive and/or long term), and they have no or very limited input from services. Ill-health usually worsens over time and includes: back issues/pain, hypertension, difficulties sleeping, cardiac problems, strain, fatigue, anxiety and depression.
Forty percent of older carers have depressive symptoms, attributable, in part to several care related risks. These include: isolation and loneliness (because carers do not have the time to socialise and maintain friendships); feeling trapped; and being both emotionally and physically drained (Larkin, Henwood & Milne 2019; Maun, Glaser, & Corna, 2020).
Older carers may both care for and need help from their spouse or partner. For example, one partner may be physically fit but have a cognitive impairment and the other partner may have cognitive capacity but be in poor physical health. This is described as co-caring or mutual care (Zhang et al., 2022).
This routinely includes personal care, medical care and physical mobility (Petrie and Kirkup, 2018; Public Health England, 2021). Indeed, survey data shows that older carers are more likely than other groups of carers to be providing intensive care and to be providing many hours of care per week (Office for National Statistics, 2023).
Furthermore, the hours of care per week increases as the carer ages with carers aged 85 years and over providing the most intensive levels of care. In addition, older carers are often managing their own health and disabilities alongside caring (Larkin, Henwood & Milne, 2020).
The ongoing policy shift to provide more care at home instead of in hospitals is likely to increase the range, complexity and intensity of caring tasks older carers have to carry out (Milne and Larkin, 2023).
This may be due to their own ill-health or death (Greenwood et al., 2019) and has been found to be a major concern for older parents of middle-aged sons or daughters with learning disabilities (Jordan et al., 2024).
Care-related expenditure tends to be higher for older carers because of the needs of the cared for person. In addition, older carers may have to pay for care services or aids to help them cope e.g. incontinence equipment, a cleaner or home carer. This means older carers are at risk of falling into poverty (Milne and Larkin, 2023).
The way that the overlapping benefits rule works means that only 4 percent of pensioners qualify for Carer’s Allowance (the main benefit for carers). Although this fact continues to cause confusion, anger and distress amongst older carers, successive governments have resisted calls to abolish this rule (Powell et al., 2020).
This is in part because many older carers are hidden from view and tend not to identify as a carer. Older carers also tend to be reluctant to ask for help and resist the ‘intrusion’ of outsiders (including services). Even when they do seek support, there can be a lack of ‘fit’ between older carers’ needs and service models. One of the main reasons is that services tend to focus on instrumental care tasks such as helping with bathing rather than supporting the intensive emotional work often associated with caring in later life, such as bolstering the cared for person’s role and identity. The cared-for person may also be unwilling to accept input from services.
(Age UK, 2019; Larkin, Milne & Henwood, 2022; Embracing Carers, 2021; Larkin, Henwood & Milne, 2020).
Section two: Policy - supporting older carers
The Care Act 2014 puts carers on an equal footing to people with care and support needs, gives carers the right to an assessment based on the appearance of need. It places a duty on local authorities to:
- Prevent, reduce and delay the need for support, including the needs of carers.
- Provide information and advice to carers in relation to their caring role and their own needs.
- Work together with NHS partners and others in delivering Care Act 2014 functions.
The statutory guidance also states:
In regard to carers, the local authority should consider how they can be supported to look after their own health and wellbeing and to have a life of their own alongside their caring responsibilities.
(Department of Health and Social Care, Para. 2.18, 2025)
As such, older carers, alongside other carers, are entitled to a statutory assessment of need and to have ‘eligible needs’ met by their local authority. However, despite the policy intention that carer assessments would, amongst other things be a route to gaining access to essential support, neither carers’ enhanced rights to an assessment nor improved access to support has been realised (Lloyd, 2023). There has been a steady decline in the number of carer assessments, and it is estimated that less than 23 percent of carers receive assessments, or reassessments, of need. Even when carer assessments do take place they are not necessarily a route to accessing support (Carers UKb, 2025).
Despite the evidence about older carers’ often unidentified specific needs, the impact of caring on them and their lack of support, there has been little in the way of targeted policy and practice development that improves outcomes and support for older carers (Lloyd, 2023, Milne and Larkin, 2023). However, recent NICE guidance and a report by Carers UK have the potential to support practice with older carers:
The NICE guidelines emphasise that supporting older adult carers involves a holistic approach, focusing on identifying carers, providing them with information and support, assessing their needs, and helping them maintain or return to work, education, and training. The guidance also highlights the importance of social and community support and the need for older carers to be actively involved in decision-making and care planning.
This briefing (Carers UKb, 2025) focuses on the increasing risk to older carers of digital exclusion as more services move online, leaving many older carers without access to essential information and support. It examines the barriers preventing older carers from using digital technology, such as a lack of confidence, skills, and affordability and it provides examples of good practice from organisations across the UK that are effectively supporting digitally excluded older carers including through providing devices, training, and non-digital alternatives.
Section three: Improving support for older carers
Recognition of the unique needs of the growing number of older carers’ and the limited practice guidance for social care and health professionals was the key driver behind the development of the five evidence-informed practice tools in this resource.
These tools are aligned to the NICE guidelines and are underpinned by the existing body of knowledge about older carers and informed by conversations with 16 older carers themselves (see methodology section). This research project drew from older carers’ views and experiences of support gathered during a focus group for 16 older carers and four individual telephone interviews.
Key messages
Older carers told us they feel supported by:
- Professionals who are in tune with their situation.
- Kindness and a sympathetic ear.
- Early access to peer support groups, time to talk with those in a similar position.
- Advice and guidance to help navigate support services.
- Knowing the cared-for person is well looked after by substitute carers so they can attend carers’ support groups and take regular breaks for themselves.
- A GP and health services responsive to their needs.
- Appropriate information-sharing processes.
- Familiar, consistent, affordable, regular and reliable respite services.
- A range of ways of accessing services and carers support, flexible times.
- Out of hours help and a named professional to contact in a crisis.
- Their views being sought and feedback acted upon.
These resources were developed based on insights from 16 older carers, gathered through a focus group at a local carers group and four individual telephone interviews. Conversations began with an open question (“Can you tell me about your experiences?”) followed by questions to clarify what the carer saw as key points for professionals to be aware of. The discussions concluded by asking what the carer felt professionals could have done differently that may have been more helpful in their situation.
Taking a strengths-based approach (Saleeby, 2006; Romeo, 2017) and using Appreciative Inquiry as a frame of reference (Elliott, 2015), the tools seek to both build on what has worked well and to re-frame what has not worked well into what would be happening if professional relationships and services were the best they could be as described in the 16 older carers’ narratives.
The themes emerging from these discussions form the basis of the five practice tools, illustrated by excerpts from the narratives. In this way the resource aims to provide ‘hands on’ support for evidence-informed practice improvement.
The tools can be used individually, by teams or in supervision and support practitioners, supervisors and managers to:
- understand what matters to older carers
- provide timely information
- safeguard carers' wellbeing
- help carers to stay socially connected
- support carers to access services.
They include illustrative quotes from the research project about older carers’ lived experience and reflective exercises to support the application of older carers’ vision into practice. An overview of each tool is set out below:
Tool one: Stop, look, listen - think carer
This tool focuses on what older carers said is important in the way that professionals relate to and support them. It can be used:
- To help practitioners prepare for, and ‘tune in’ before, a visit and reflect on what is important to the carer.
- As a guide for reflective discussion in supervision.
Tool two: The caring timeline
This tool supports practitioners to have conversations that encourage carers to think about the impact caring has on them, how things will change in the future and what they want to happen. It can be used to give information at the carer’s pace, (recognising that they may not yet be ready to talk about the longer-term, nor consider themselves a carer) and support mapping and planning what services and support might be needed in future.
Tool three: Supporting older carers to be socially connected
This tool supports practitioners and teams to reflect on how well they are supporting carers to maintain existing relationships, make meaningful connections and access support and technology as a gateway to enabling social connections
Tool four: Supporting older carers to access support
This tool supports practitioners and/or teams to measure where they are in relation to supporting older carers to access services, and to identify ways they can improve their practice.
Tool five: How are we doing?
Based on the Triangle of Care, the final tool supports practitioners and/or teams to reflect on and assess what they doing are in relation to supporting older carers holistically and to identify areas for improvement.
Additional resources
Whilst not detailed enough to break down the amount of care provided by different ages of carer, an interactive map modelled on 2021 census data allows exploration of the level of unpaid care provided across different regions.
- Age UK. (2019). Later life in the United Kingdom 2019, Factsheet. Age UK.
- Carers Trust. (2023). The Triangle of Care Toolkit a Resource for Carers and Carer Organisations to Act as Critical Friends.
- Carers UK. (2025a). Facts about carers: March 2025. Carers Trust.
- Carers UK. (2023). Supporting older carers who are digitally excluded. Carers UK.
- Carers UK. (2025b). The impact of caring on carers’ mental health and the need for support from social care services, State of Caring and Mental Health. Carers UK.
- Department of Health and Social Care. (2025). Care and support statutory guidance: Issued under the Care Act 2014. GOV.UK.
- Embracing Carers. (2021). The Global Carer Well-Being Index.
- Greenwood, N., Pound, C., Brearley, S., & Smith, R. (2019). A qualitative study of older informal carers’ experiences and perceptions of their caring role. Maturitas, 124, 1-7.
- Jordan, J., Larkin, M., Tilley, E., Vseteckova, J., Ryan, S. and Wallace, L. (2024) ‘Transitions‐Related Support for Ageing Family Carers of Older People With Intellectual Disabilities Who Convey Behaviours That Challenge Others: A Systematic Rapid Scoping Review’. Journal of Applied Research in Intellectual Disabilities, 38, Article e13322(1). DOI: https://doi.org/10.1111/jar.13322
- Larkin, M., Henwood, M., & Milne, A. (2019). Carer-related research and knowledge: findings from a scoping review. Health and Social Care in the Community, 27(1), 55–67.
- Larkin, M., Henwood, M., & Milne, A. (2020). Older Carers and Carers of People with Dementia: Improving and Developing Effective Support.Social Policy and Society, 21(2), 242-256.
- Larkin, M., Milne, A., Henwood, M. (2022). ‘Older carers and carers of people with dementia: improving and developing effective support’ Social Policy and Society, 21, (2), 242–56
- Lloyd, L. (2023). Unpaid care policies in the UK: Reflections on Rights, Resources and Relationships. Bristol: Policy Press.
- Maun, E., Glaser, K., & Corna, L. (2020). Co-resident care-giving and problematic sleep among older people: Evidence from the UK Household Longitudinal Study. Ageing and Society, 40(6), 1195–1222.
- Milne, A. and Larkin, M. (2023) Family Carers and Caring: What it’s all about, London: Emerald Publishing Society now series.
- National Institute for Health and Care Excellence (2020) Supporting adult carers. NICE.
- Office for National Statistics. (2023) Unpaid Care, England & Wales, Census 2021.
- Petrie, K., and Kirkup, J. (2018). Caring for carers: The lives of family carers in the UK. London: The Social Market Foundation.
- Petrillo, M., Zhang, J., Driscoll, B., & Hughes, N. (2025). Valuing kinship care in England. Kinship.
- Powell, A., Francis-Devine, B., Foster, D., Thurley, D., Roberts, N., Loft, P., Harker, R., Mcinnes, R., Danechi, S., Kennedy, S., & Powell, T. (2020). Informal Carers: briefing paper 07756. 1–45.
- Public Health England (2021). Caring as a social determinant of health Findings - from a rapid review of reviews and analysis of the GP Patient Survey. London: Public Health England.
- Zhang, W., Rand, S., Milne, A., Collins, G. and Silarova, B. (2022) The quality of life of older carers and the people they support: An international scoping review. Health Soc Care Community. 30(6):e3342-e3353. doi: 10.1111/hsc.13916. Epub 2022 Jul 21. PMID: 35862405; PMCID: PMC10084354.
With grateful thanks to Aggie Bezzina, John Bridle, Margaret Dangoor, Liz Lloyd, Alisoun Milne and Carers Trust.
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